Thank you for shopping with BSC Industrial.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. At our discretion, a new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Authorisation Number (RMA) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Authorisation Number (RMA), contact us:
- By phone number: 1300 242 327
- By email: Contact Us
Once you have obtained your RMA number, please send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the return address provided.
Please note that returns sent without prior authorisation (RMA) will not be processed
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from BSC Industrial.
Change of mind returns will be refunded less the original shipping cost, orders in which the customer paid no shipping (Eg. Orders over $100), still incurred a shipping cost (excluding Click and Collect), this shipping cost will be excluded from the refund/credit amount.
Free PayPal Returns
Please keep in mind that if you paid with PayPal you are covered for up to $45 in return shipping for free. For more information visit www.bscindustrial.com.au/paypal-returns
A restocking fee up to 25% of the sale price may be charged
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
Special Buy-Ins, Clearance, and Custom Orders
Products that have been supplied as part of a custom order, or clearance, are not eligible for return. This does apply to any warranty issues
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 1300 252 327
- By email: Contact Us
Self Service Returns
If you would like to make a return, you can do so by visiting the Resolution Centre on the website and opening a return request
- Go to www.bscindustrial.com.au
- Click on My Account at the top right-hand corner of the page
- Sign in with your account
- Click on Resolution Centre
- Click on the red button to open a new dispute
- Follow the steps